FAQs

FAQsWhere is NTS Health located?
We are situated on the Sunshine Coast in Queensland, Australia. We have a physical store in Yandina. Drop by if you’re in the area!

Do you ship to my location? The NTS Health website currently only ships orders within Australia. If you are an international customer, please use the contact us form and we can organise shipment to your location.

Am I required to log in to place an order on your site?
No, although you will have an option to create an account during the checkout process. An account allows you to see previous orders and add items to your wish list. Account holders may also receive special discounts in the future.

How is shipping calculated?
We use flat-rate shipping. For more information, please visit our shipping page here.

When will my order be shipped?
We ship your order within 1-2 business days of receiving it. If there is a delay, you will be notified immediately. Most customers receive their order with 1-4 days.

What happens if my order is lost/damaged?
Transit Insurance is included with all shipments in Australia. Please contact us if you experience any problems.

Can I become a NTS Health distributor?
Yes, we would love to work with you. Please fill in our distributor request form here.

Is there a price discount for buying product in bulk?
Please contact us to discuss this further.